Over 25 years of Managing/Owning Body Shops.
Over 25 years of body & paint work experience.
The number one DELAY is without a doubt, is a poorly written first estimate. Examples of this 100% of the time is insurance photo estimates. Rarely will these estimates be written at a 1/3 of the actual repair cost. This is done to save money, both by hoping you take the cash instead of repairing the vehicle, and having less experienced adjusters handle the claim.
Please contact the shop, bring the car in to do a supplement before you schedule the car for repairs. Done properly will cut your repair time in half.
Other common delays during this time is parts. Another reason to get a proper estimate on the car, gets the parts in before bringing the car in for repairs.
It is illegal for an insurance company to steer, force, require or pressure you into using a particular shop. You should never take your vehicle to a body shop based solely on the recommendation of an insurance company. Not even if it is your own insurance company. Insurance companies enter into agreements with the shops to repair the cars as they say they should be fixed.
SHOCKINGLY, there are INSURANCE companies out there that say they don't need to repair the vehicles as stated by the manufactures. The modern cars you drive are 3 times more complex than the new F35 strike fighter the US military has. The average car made today has over 100,000,000 computer codes written so the car operates correctly. To not follow the Manufactures repair procedures is not only negligent, but utterly irresponsible to go against the millions of dollars and engineering by the Manufactures have set in place to safely repair the vehicle. Most of the estimators and staffs at the insurance companies lack the Auto Repair knowledge or are tault improper techniques or auto repairs it takes to fix your car properly. You find that your adjuster in the field are the most skill in the business, working together with field adjusters and the shop will lay out a great plan. ALL THIS IS TO SAVE A FEW DOLLARS. WHOSE INTEREST ARE THEY SERVING??????
TRUST THE SHOP YOU CHOOSE TO REPAIR YOUR CAR, AND ASK QUESTIONS AND LOOK AROUND THE SHOP TO MAKE SURE THE SHOP IS EQUIPPED
OEM stands for Original Equipment Manufacturer, which means the parts are made by the same company that makes the vehicle. Meanwhile, aftermarket parts are produced by a different parts company and are often designed to be compatible with as many makes and/or models as possible.
Yes, you can always request original equipment manufacturer parts after you've had an accident. Some insurance companies might make you pay extra for OEM parts.
Most insurance contracts obligate the insurance company to restore your vehicle to the same condition it was in before the loss. Sometimes this requires the use of original equipment manufacturer (OEM) parts and sometimes after-market parts can be used. Aftermarket parts are parts made by a manufacturer other than the original manufacturer.
Some states have laws concerning OEM parts. Most states permit the use of after-market parts as long as they are warranted by the manufacturer to be of like kind and quality as OEM parts, but you don't have to accept them. The final choice is yours but if the insurer wants to use non-OEM parts and you decide to use more expensive OEM parts, you may have to pay the difference in cost.
State regulations typically require the insurer to clearly indicate in writing on the appraisal which parts are aftermarket parts.
First, contact the adjuster to let them know about your concerns. You should contact the repair shop to see if it is something they can fix for you easily. If you feel like you are not being treated properly to resolve the problem, it may be time to seek a well trained staff to repair your issues. It's important to choose a shop that will work for you, and not the Insurance company to eliminate these problems.
Although we try to return the car back to its former glory, there's times we just can not perform that miracle. Please ask us about any questions you may have.